1. Home
  2. Privacy Policy
Data Protection Policy

12bet Privacy Policy – Our Commitment to Protecting Your Data

Your personal information at 12bet is protected with the highest level of security. This Privacy Policy clearly explains what data we collect, how it is used, and what rights you have.

Last Updated: January 2026
SSL Encryption No Sale of Data GDPR Compliant

Our Privacy Commitment

Your trust is our greatest asset — which is why we never compromise on data protection.

🔐

Strong Encryption

All your personal data and transactions are protected with 256-bit SSL encryption. Third parties can never access your information.

🚫

No Sale of Data

12bet never sells your personal information to third parties. Your data is used solely to improve and secure our services.

✅

Your Consent Is Required

Your explicit consent is obtained before any data is collected or processed. You may withdraw your consent at any time.

🛡️

Regular Security Audits

Our systems are regularly audited by independent third-party security experts. Any vulnerabilities identified are resolved immediately.

📋

Transparent Data Use

We are transparent about what information is used and for what purpose. Your data is never used for any hidden agenda.

🗑️

Right to Erasure

You may request the deletion of your personal data at any time. We are obligated to comply unless a legal requirement prevents us from doing so.

Table of Contents
  1. Introduction
  2. What information is collected
  3. Purpose of Data Use
  4. Cookie Policy
  5. Data Sharing
  6. Data Security
  7. Data Retention
  8. Your Rights
  9. Minor Protection
  10. Policy Changes
  11. Contact
Important: By using the 12bet platform, you are considered to have read and fully accepted this Privacy Policy.

📋 1. Introduction

12bet (operated under bundles.sx) is an internationally licensed online gaming platform. We provide entertaining gaming services to players in Bangladesh and around the world.

This Privacy Policy ("Policy") explains how 12bet collects your personal information, how it is used and stored, and the steps we take to protect it. We believe data protection is not just a legal obligation — it is an ethical responsibility to our members.

This Policy has been prepared in compliance with the GDPR (General Data Protection Regulation) and other relevant international data protection laws. It has been written in English for the convenience of our members in Bangladesh.

This Policy may be updated from time to time. The latest version will always be available on this page. You will be notified by email of any significant changes.

📥 2. What Information We Collect

12bet collects only the information necessary to provide its services. No unnecessary data is collected.

Information collected during registration

  • Full name (as per National ID)
  • Date of birth (for age verification)
  • Email Address
  • Mobile Number
  • Current address (city and country)
  • Username & Password

Information collected during identity verification (KYC)

  • Copy of National ID (NID) or passport
  • Proof of address (bank statement or utility bill)
  • Proof of payment method ownership
  • Selfie or live photo (if required)

Automatically Collected Information

  • IP Address & Device Information
  • Browser type and version
  • Activity logs on the platform (login times, game history)
  • Transaction history and details
  • Data collected through cookies and similar tracking technologies
Data Type Reason for Collection Mandatory?
Name and date of birth Identity verification and age validation ✅ Yes
Email & Phone Account communications, security ✅ Yes
Copy of ID document KYC & AML Compliance ✅ On Withdrawal
IP Address Security and fraud prevention 🔄 Automatic
Gaming History Responsible Gaming Monitoring 🔄 Automatic

🎯 3. How We Use Your Information

12bet uses your information only for the purposes listed below. Your data will not be used for any other purpose.

  • Account Management: Completing the registration process, verifying login credentials, and enabling password recovery.
  • Service Delivery: Managing gaming, betting, deposit, and withdrawal processes.
  • Identity Verification: Identity verification to comply with KYC and AML regulations.
  • Security Assurance: Detecting fraud, multiple accounts, and system misuse.
  • Customer Service: Resolving your complaints and inquiries.
  • Responsible Gaming: Identifying potentially risky gaming behavior to provide appropriate support.
  • Legal Compliance: Meeting the requirements of licensing authorities and legal bodies.
  • Service Improvement: Analyzing user experience to improve the platform.
  • Promotional Communications: Sending you offers and bonus information with your consent.
Please note: If you no longer wish to receive promotional emails or SMS, you can withdraw this consent at any time through your settings.

🍪 4. Cookie Policy

12bet uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help improve your browsing experience.

Cookies We Use

  • Essential Cookies: Essential for maintaining login sessions and core functionality. These cannot be disabled.
  • Functional Cookies: To remember your preferred language, theme, or settings.
  • Analytical Cookies: Helps us understand which pages are most visited and improve our services accordingly.
  • Security Cookies: Prevents fraud and unauthorized access.

You can control most cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

🤝 5. Data Sharing

12bet never sells your personal data. However, certain information may be shared in the following limited circumstances:

  • Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
  • KYC Partner: With authorized third parties for identity verification purposes.
  • Legal Authorities: In response to valid legal orders, investigations, or regulatory authority requirements.
  • Group Companies: With entities within the 12bet Group that provide services, while maintaining the same privacy standards.
  • Technology Partners: With technology service providers that support platform operations, under strict confidentiality agreements.
All third parties with whom data is shared are contractually bound to uphold the same strict privacy standards as 12bet.

🔒 6. Data Security Measures

12bet follows the highest industry security standards to protect your information. Our security measures include:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted to the highest standard.
  • Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Security Audits: Periodic assessments conducted by independent cybersecurity experts.
  • Restricted Access: Only authorized personnel have access to specific data.
  • Data Backup: Regular backups are maintained on secure, encrypted servers.
  • Incident Response Plan: In the event of a security breach, affected members will be notified within 72 hours.
While we take every measure to keep your data secure, no transmission over the internet can be guaranteed 100% safe. Please use a strong password and never share it with anyone.

🗓️ 7. Data Retention Period

12bet does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

Data Type Retention Period Reason
Account Information 5 years after account closure AML & Legal Compliance
Transaction History 7 Years Financial Regulatory Laws
KYC Documents 5 years after account closure Regulatory Requirements
Gaming Log 3 Years Dispute Resolution
Communication History 2 Years Customer Service Standards
Marketing Preferences Until consent is withdrawn Based on Your Consent

Once the above retention periods expire, data is securely deleted or anonymized so that no individual can be identified.

⚖️ 8. Your Privacy Rights

12bet fully respects your privacy rights. You have the following rights:

👁️
Right to Access Data

You may request to view what information we hold about you.

✏️
Right to Rectification

You may request corrections if any of your information is inaccurate.

🗑️
Right to Erasure

You may request that your data be deleted, provided there are no legal obligations requiring us to retain it.

⏸️
Right to Restrict Processing

You may request that data processing be restricted under certain circumstances.

📦
Right to Data Portability

You may request a copy of your data in a structured, portable format.

🚫
Right to Object

You may object to marketing or certain types of data processing.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days. In some cases, legal obligations may prevent us from fulfilling a request in full — if so, we will explain the reason.

👶 9. Protection of Minors

12bet is strictly for individuals aged 18 and above. We never knowingly collect personal information from minors under any circumstances.

  • Date of birth is verified at the time of registration.
  • Identity documents are requested during the KYC process to verify age.
  • If a user is found to be under 18 years of age, their account will be closed immediately.
  • If any data belonging to a minor is collected, it will be deleted immediately.

If you believe a minor has created an account on our platform, please notify our support team.

For Parents: Use parental control software to keep your children away from online gaming platforms.

🔄 10. Changes to the Privacy Policy

12bet reserves the right to update this Privacy Policy at any time. When changes are made, we follow the process below:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • For significant changes, a notification will be sent to your registered email address.
  • A notice of any policy changes will be displayed at login.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with any changes.

📬 11. Contact Us

For any privacy-related questions, concerns, or requests, please get in touch with us. Our data protection team is always ready to assist you.

Email: [email protected]
Responses are typically provided within 24–48 hours. Privacy-related requests may take up to 30 days.

Our live chat support is available 24 hours a day, 7 days a week. For complex privacy matters, we recommend reaching out by email, as it creates a written record.

FAQ

Answers to the most frequently asked questions about the Privacy Policy

No, 12bet never sells your personal information to third parties. Data is used solely for service delivery, legal compliance, and security purposes. Only the necessary information is shared with payment providers and KYC partners.

Yes, you may exercise your "right to erasure." However, transaction history and KYC documents are legally required to be retained for a specified period under AML laws and financial regulatory obligations. In such cases, we will explain the reasons.

Copies of your identity documents are stored on servers secured with 256-bit encryption. Only authorized KYC team members can access this data, and protection is ensured through regular security audits.

You can turn off promotional emails and SMS by going to Account Settings and selecting "Notification Preferences". Alternatively, click the "Unsubscribe" link at the bottom of any marketing email. Changes typically take effect within 48 hours.

In the event of a security breach, we will notify you by email within 72 hours. If you notice any unrecognized login in the "Login History" section of your account, change your password immediately and contact our support team.

Join a safe and trusted platform

Your data is fully secure at 12bet. Open an account today and enjoy a 150% welcome bonus.

Register for free Log In
Licensed SSL Secured No Sale of Data 24/7 Support
বাংলা